Support
A real person reads every message
Lurna is small and Australian, so support is not a queue full of scripts. Tell us what happened and we will work it out with you.
We answer within one business day, Monday to Friday, Australian Eastern Time.
Start here
Most questions are already answered, and these pages are the fastest route.
How Lurna works
Mastery, the Australian Curriculum, progress reporting, classroom use, and safety, answered in plain language.
Read the FAQGetting a place
We are opening carefully to Australian families. Apply and we will let you know the moment a place is ready.
Apply for early accessWhat parents see
Daily guidance, gap reporting, and the controls you have over rewards and pace.
See the parent viewYour data and privacy
What we collect about you and your child, who we share it with, and how to get a copy or have it deleted.
Read the Privacy Policy
What to include when you email
None of this is required, but it usually saves a round trip.
- The email address on the account, so we can find it.
- Your child’s first name or year level, if the question is about their learning.
- What you expected to happen, and what happened instead.
- The device and browser you were using, and a screenshot if something looked wrong.